Thank you for shopping at Wrixon.xyz. We are committed to providing you with high-quality products and a great shopping experience. If for any reason you are not satisfied with your purchase, please review the return policy below to understand the process and conditions for returning items.

1. Return Conditions

We only accept return requests for products that meet the following conditions:

  • Product must be in original condition: The product must not be damaged, broken, scratched, or show signs of use.
  • Unopened product: Items must be returned unused, with tags and original packaging intact.
  • Complete packaging: The product must have all the original packaging, labels, and any included accessories or free gifts (if applicable).
  • Return time frame: Return requests must be made within 30 days of receiving the product.

2. Cases Eligible for Return

We accept returns in the following cases:

  • Defective products: If your product is defective due to shipping or usage, we will accept returns.
  • Product not as described: If you receive a product that does not match the description on the website (such as size or color), you can request a return.
  • Incorrect product delivery: If we deliver the wrong product from what you ordered, we will offer a return.

3. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact us: Please reach out to our customer support team via email support@wrixon.xyz or phone 0123-456-789. We will provide detailed instructions on how to return your item.
  • Step 2: Ship the product back: Once you receive instructions, please send the product back to the address we provide. Note that return shipping costs will be borne by the customer, unless the product is defective or incorrect.
  • Step 3: Return confirmation: Once we receive the product, we will inspect it and confirm its condition. If it meets the return conditions, we will process the return according to your chosen method.

4. Refund Methods

After we receive and inspect the returned product, you can choose one of the following refund methods:

  • Refund to your bank account: We will refund the amount you paid to your bank account. Processing time may take 7-10 business days.
  • Refund via e-wallet: If you paid via an e-wallet, we will refund to your e-wallet account.
  • Exchange for another product: If you prefer, you can request an exchange for a similar or equally priced product.

5. Important Notes

  • Return shipping costs: If the product is not defective or incorrect, return shipping costs are the responsibility of the customer.
  • Damaged products during shipping: If the product is damaged during shipping, you must notify us within 48 hours of receiving the item. After this period, we cannot process a return.
  • Discounted and promotional products: Items purchased under promotional discounts or special offers may not be eligible for return or may be partially refunded.
  • Longer processing times: For special items or those from third-party suppliers, returns may take longer to process, and we will notify you in advance.

6. Non-returnable Products

Some products are non-returnable under our policy, including but not limited to:

  • Used products: Products that have been used or are no longer in original packaging are not eligible for return.
  • Products damaged by the customer: Items damaged due to customer use, such as drops or misuse, are not eligible for return.
  • Clearance items: Products from special discounts or clearance sales may not be eligible for return.

7. Contact Us

If you have any questions about our return policy, please contact us using the information below:

8. Policy Changes

We reserve the right to change this return policy at any time without prior notice. Any changes will be effective immediately upon posting on the Wrixon.xyz website.

Thank you for choosing to shop at Wrixon.xyz!