Welcome to Wrixon.xyz! We are committed to providing you with high-quality products and excellent customer support. This warranty policy is designed to ensure your rights when purchasing products from our website.

1. Warranty Coverage

Wrixon.xyz’s warranty policy applies to all products purchased directly from our official website. The warranty is valid only when the product is within the warranty period and has not been damaged due to improper use, accidents, or external factors such as water, chemicals, or environmental elements.

2. Warranty Period

Each product is covered by a warranty for a specified period depending on the type of product. Typically, the warranty period ranges from 6 months to 2 years from the purchase date. The exact warranty period will be stated in the accompanying documentation or on the product detail page on wrixon.xyz.

3. Warranty Conditions

To be eligible for warranty service, you must meet the following requirements:

  • Proof of purchase: You must provide the purchase receipt from wrixon.xyz to prove that the product was purchased from our official website.
  • Proper usage: The product must be used in accordance with the manufacturer’s instructions. Improper use may invalidate the warranty.
  • No external tampering: The product should not have been repaired, altered, or tampered with by a third party without our approval.

4. Warranty Exclusions

The following situations are not covered by the warranty:

  • Damage from external forces: Products damaged due to dropping, impact, or other significant external forces.
  • Damage due to improper use: Products damaged due to misuse, such as overloading or failure to follow usage instructions.
  • Damage from accidents or natural disasters: Products damaged by external factors beyond our control, such as earthquakes, floods, or fires.

5. Warranty Process

To request a warranty for your product, please follow these steps:

  1. Contact customer support: Please email or call our customer support team to report the issue with your product.
  2. Provide product information: You will need to provide product details such as product code, serial number (if applicable), purchase receipt, and a description of the issue with the product.
  3. Confirmation and instructions: Once we receive your warranty request, we will confirm the product’s warranty status. If the product is eligible, we will provide instructions on how to return the product for inspection.
  4. Repair or replacement: After receiving the product, we will inspect it and repair or replace it if necessary. The warranty process may take between 7 to 15 business days depending on the product’s condition.

6. Warranty Fees

In most cases, Wrixon.xyz will not charge any fees for warranty service if the product qualifies under the warranty terms. However, if the product is damaged due to user error, we will inform you in advance about any repair or replacement fees (if applicable).

7. Extended Warranty

Wrixon.xyz offers extended warranty packages for certain products. If you are interested in an extended warranty, please refer to the product page for more details or contact customer support for further information.

8. Refund Policy

If the product cannot be repaired or replaced under warranty, we will offer a refund. The refund process will be completed within 30 business days after the refund decision is approved.

9. Contact Us

For any warranty-related inquiries or support requests, please contact us at:

10. General Terms and Conditions

  • Policy changes: Wrixon.xyz reserves the right to update or modify the warranty policy without prior notice.
  • Legal rights: This warranty policy does not affect your statutory rights under applicable law.